Privacy Policy

Nurtured Education & Care (“we”, “us”, “our”) is committed to protecting the privacy of children, families, staff and visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our centre and our website at [Nurtured Education & Care] (the “Site”).

By enrolling your child, joining our waitlist, booking a tour, or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information about parents/guardians

• Full name
• Address and postcode
• Phone number
• Email address
• Relationship to the child
• Emergency contact details

1.2 Information about children

• Full name
• Date of birth and age
• Medical information (allergies, dietary requirements, health conditions)
• Developmental information relevant to their learning and care
• Immunisation and health records as required by law
• Attendance records
• Photographs and learning documentation (e.g. portfolios, observations, artwork)

1.3 Website and enquiry information

When you submit a form on our Site (e.g. Enrol Today, Join Waitlist, Book a Tour or Contact Us), we may collect:

• Name
• Phone number
• Email address
• Postcode
• Child’s name and date of birth
• Preferred start date and days
• How you heard about us
• Any additional message you include

1.4 Technical information (Site usage)

When you visit our Site, we may automatically receive:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the Site
• Referring website or link

We may use cookies or similar technologies to improve your browsing experience and understand how the Site is used. You can usually choose to disable cookies in your browser settings, however this may affect the functionality of the Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process enrolment, waitlist and tour applications
• To provide safe, high-quality education and care for your child
• To communicate with you about your child’s learning, wellbeing and daily experiences
• To respond to your enquiries and provide requested information
• To meet our legal and regulatory obligations under Australian and New South Wales childcare and education laws
• To manage fees, billing and Child Care Subsidy (CCS) related matters
• To maintain accurate records for compliance and reporting
• To improve our programs, services and website
• To send centre updates, newsletters or announcements (you may opt out of non-essential communications at any time)

3. Legal Basis for Processing (Australia)

We collect and handle personal information in accordance with:

• The Privacy Act 1988 (Cth)
• The Australian Privacy Principles (APPs)
• Relevant New South Wales legislation and regulations that apply to early childhood education and care

We will only collect information that is reasonably necessary for our functions and activities or as required by law.

4. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:

• Secure physical storage for paper records
• Password-protected systems and devices
• Restricted access to authorised staff on a need-to-know basis
• Staff training on privacy and confidentiality obligations

While we take these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information, but we are committed to continually reviewing and improving our practices.

5. Disclosure of Information

We may share personal information in the following circumstances:

• With our staff, educators and management for the purpose of providing education and care to your child
• With government departments and regulatory authorities (e.g. relevant state/territory regulatory authority, Services Australia for CCS) as required by law
• With medical or allied health professionals in the event of an emergency or where it is reasonably necessary to support your child’s health, safety or development
• With service providers who assist us in operating our centre or website (e.g. IT, software, payment or communication providers), under appropriate confidentiality and security obligations
• When required by law, court order or to protect the safety and wellbeing of children, families, visitors or staff

We do not sell or rent personal information to third parties.

6. Photographs, Video and Learning Documentation

We may collect photographs, videos and learning documentation of children to:

• Record and support their learning and development
• Share their milestones and experiences with families
• Display within the centre environment
• Use in internal training and quality improvement

We will seek your consent for the use of your child’s images and learning documentation, including any use on public platforms (e.g. our website, social media or promotional materials). You may withdraw or update your consent at any time by contacting us.

7. International Transfers

Our website or service providers may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient complies with privacy standards comparable to the Australian Privacy Principles.

8. Accessing and Correcting Your Information

You have the right to:

• Request access to the personal information we hold about you and your child
• Request corrections if you believe the information is inaccurate, incomplete or out of date

To make a request, please contact us using the details below. For security reasons, we may need to verify your identity before providing access or making changes.

9. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, regulatory and record-keeping requirements. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

10. Links to Other Websites

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend that you review their privacy policies before providing any personal information.

11. Children’s Privacy Online

Our Site is intended primarily for parents, guardians and carers. We do not knowingly collect personal information directly from children via the Site. Any online information about children is provided by parents or guardians as part of enrolment, waitlist or communication with the centre.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or services. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our services or Site after any changes indicates your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact:

• Nurtured Education & Care
• 8 Monash Rd, Gladesville NSW 2111
• Phone: (02) 9804 6553
• Email: gladesville@nurturededucationandcare.com.au

We will respond to your enquiry within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.